Shipping Terms - Retail
Online Retail Customer Shipping Terms
Online Retail Customer Freight Cost
All orders ship LTL Truck (common carrier) and are in compliance with DOT regulations. Fireworks cannot be shipped via USPS (mail), UPS ground, or Fed Ex ground. All online orders under $750.00 product cost, require a $150.00 Freight Charge ($115.00 Freight plus $35.00 Residential Deliver). All orders Over $750.00 Product cost will have FREE basic freight. Your location must be accessible by a semi. If it is not, you must arrange for a different delivery address.
Other delivery options, such as Liftgate delivery, require an additional charge. Deliveries are only made Monday-Friday. Allow at least 2-10 days for delivery depending on location. Delivery dates are not guaranteed. The freight company may contact you directly to arrange a delivery window, we will not. If you are not available at the contact information provided. Your order may be delayed while the freight company tries contact you.
We will not be responsible for an incorrect shipping address. If there is a problem with the address provided, you are responsible for paying any additional freight charges. If an order is refused or returned to us as undeliverable for any reason, you will be charged the full delivery cost (this may differ from the flat fee originally paid), plus the additional return freight cost and a 20% restocking fee. Cancelled orders after shipment will be treated in the same way as a refused or returned as undeliverable order.
Customers are responsible for unloading the freight. The truck driver will place the freight on the tail of the truck but will not unload it for you. Freight shortages should be noted on the BOL and reported to us within 2 business days of delivery. Please attach a copy of the BOL signed by the driver. We are not responsible for freight damages. These are claimed to the freight company and should be noted on the BOL at the time of delivery.
Our warehouse allows pick-ups with a 24-hour notice. Appointments can be made after the order is processed and ready for shipping. Pick up times will be during normal business hours. Walk-ins are not permitted. Customers picking up orders are responsible for all DOT requirements of transportation of merchandise.
We do not ship to the following states: AK, CA, DE, HI, MA, ME, NJ, NY, OR, RI, VT, and Washington D.C. We only ship to states unlisted within the USA. We cannot ship to APO/FPO or P.O. Boxes. Please double check addresses and requirements prior to ordering.